Frequently asked questions General FAQ How do I reset my services and/or FermiWorks password? How can I connect to the Fermilab network / Wi-Fi? Why do I have to show proof of medical insurance? Do I need to answer questions regarding my country of citizenship? What is a Nonproprietary User Agreement and why is it required? What do I do if I’m arriving after hours, staying in on-site housing, or need to pick up a rental car? How do I contact the Users Office? Who needs/is issued a Fermilab ID badge? How do I get/renew a Fermilab ID badge? My ID isn’t opening the door anymore… How do I add access to buildings? Where do I go for any key related inquiries? I need to report a lost or stolen badge… Can I keep my ID after it is expired? How do I get an ID for my contractor? How do I renew a contractor? What if my contractor needs a computer account? What do I need to bring with me? Access Process Access Request What is the process for users, sub-contractors and authorized guest to request access to Fermilab? Who needs to submit an access request form? Where do I find the access request form? How long does an access request take? Affiliates, Authorized Guests, Contractors & Users Should I do the Access Request Form again? Which email address should I use for my contact information? I received my emails from FermiWorks, but did not get my password. I filled out the Access Request Form, but I have not received any emails to complete my portion in FermiWorks. I’m still getting notices that my accounts/ID badge are expiring, even though I filled out my form. How do I add a document after I have completed the inbox item? Who should my emergency contact be? How do I know what my PO number is? What is the country code for my phone number? How do I know what building I will be in? How do I check the status of my access/account request? Do authorized guests and sub-contractors fill out their own access request form and the FermiWorks information? Do I need to do anything after submitting the access request form? Who should I contact if I have issues filling out the access request form or the FermiWorks What if I was working off-site and now need to work on-site? Points of Contact Do I need a Fermilab Services account and badge to be a POC? Do I need to review all details of the request and validate them? If I do not know the person requesting access, what should I do? Are further actions needed after my approval/rejection? If I forget to reply to the approval request, do I receive a reminder? Once the access request process is completed, do I receive a notification email? How do I determine what the primary onsite location/building of my contact will be? If Campus Access and Experience staff is not available to assist with an immediate question regarding the process who else can help me navigate through the process? How will the new site access and badging process be communicated to sub-contractors? Contingent Coordinators What if the contingent coordinator is out of the office? Does this system integrate with the essential personnel list to allow people onsite? Do contingent coordinators get an email if there is a pending task? Is the PO list on the access request form updated in real time? How can a contingent coordinator check a PO?