Frequently asked questions


Please contact the Service Desk at servicedesk@fnal.gov, ext. 2345, or stop by their location on the ground floor of Wilson Hall.



Please contact the Service Desk at servicedesk@fnal.gov, ext. 2345, or stop by their location on the ground floor of Wilson Hall to register your device and connect it to the Fermilab network.



Medical care in the U.S. can become very expensive, very quickly for people without medical insurance. Fermilab requires that you have medical insurance that covers medical treatment for emergency and nonemergency illnesses and injuries and extends to incidents occurring while at Fermilab.



Yes, the lab is required to know who is accessing the site.




Your name should be on the housing list, which Security will be able to check to let you in the gate.  Keys for housing and can be picked up after hours in the Communication Center, located on the ground floor of Wilson Hall. Your rental car pickup will need to be arranged with the company that you are renting from.  Please note that taxi service to and from the village is not available after hours.



We are located on the mezzanine level of Wilson Hall and are normally open Monday-Friday, 8:00-4:30.  We can be reached by email at usersoffice@fnal.gov or by phone at 630-840-3111 or 630-840-4376. **Due to COVID-19, effective Monday March 23rd, 2020, the Users Office will be available by appointment only with a minimum of 24-hour notice.  Please email us to schedule an appointment.