Users Office FAQ How do I reset my services and/or FermiWorks password? How can I connect to the Fermilab network / Wi-Fi? Why do I have to show proof of medical insurance? Do I need to answer questions regarding my country of citizenship? What is a Non-proprietary User Agreement and why is it required? What do I do if I’m arriving after hours, staying in on-site housing, or need to pick up a rental car? How do I contact the Users Office?